Refund & Return Policy
At WAVE, we want you to be fully satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions below.
Return Period
Customers located in the European Union have the right to withdraw from their purchase and request a return within 14 days from the date of delivery, without providing any reason.
To initiate a return, please use our Return Portal available on our website.
Return Eligibility
To be eligible for a return, items must:
- Be unworn and unused;
- Have all original tags attached;
- Be returned in their original packaging;
- Be accompanied by proof of purchase or order confirmation.
Please submit a return request before sending any item back. Returns sent without a prior request may experience delays in processing.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
For approved returns, a return shipping fee of €4.50 will be deducted from the refund amount.
If the return is due to our error,WAVE will cover all return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@waveworldwide.it so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products;
- Underwear, socks, and skull caps that have been opened or used for hygiene reasons;
- Gift cards.
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
The quickest way to exchange an item is to request a return for the original item and place a new order once the return has been approved.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days from the date of delivery, without providing any reason.
Returned items must:
- Be unworn and unused;
- Be in their original condition;
- Include all original tags;
- Be returned in their original packaging;
- Be accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to the original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
waveworldwidee@gmail.com
Contact
Email: waveworldwidee@gmail.com
Website: https://waveworldwide.it